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OrganizerPost EventPayout

Payout for Organizers

Payout is the transfer of your event proceeds from ECTickets to your registered bank account after your event is completed. This page explains how payout works in practice, with references to the Merchant Service Agreement (MSA) you accept during organizer onboarding.

Tip

Keep your KYC and bank details up to date before event day to avoid payout delays.

How Payout Works (MSA-Based)

Under the MSA, ECTickets acts as your Limited Collection Agent for ticket transactions. This means customer payment collected by ECTickets is treated as payment to you, then settled to your bank account based on MSA payout rules.

Key MSA points that govern payout:

  • Section 3 (Limited Collection Agency Role): Defines fund collection and settlement model.
  • Section 4 (KYC and Compliance): Payout is blocked until KYC is approved.
  • Section 6 (Settlement and Right of Set-Off): Settlement timeline and deduction rights.
  • Section 7 (Cancellations and Refunds): Refund responsibility when events are canceled or rescheduled.
  • Section 8 (Chargeback Liability): Organizer liability for chargebacks and related fees.

Payout Timeline

Standard payout is issued within 7 business days after successful event completion, provided your account passes compliance checks and there are no unresolved payout blockers.

In some operational cases, payout may take slightly longer (for example, additional compliance review or pending financial adjustments).

Payout processing begins only after event completion and final transaction reconciliation. Ensure your event status and settlement data are finalized in the Organizer dashboard.

Eligibility Checklist Before Payout

To receive payout, make sure all items below are satisfied:

  1. KYC approved:
    • Company/Society/Charity documents are valid and current.
    • Submitted legal entity name matches account records.
  2. Bank proof verified:
    • Bank account name matches your registered merchant entity.
  3. No unresolved compliance issues:
    • No flagged or inconsistent identity/banking data.
  4. Event and order reconciliation complete:
    • Final ticket sales, refunds, and adjustments are posted.

Based on MSA Section 4, payouts may be frozen if KYC information is fraudulent, expired, or inconsistent.

How Net Payout Is Calculated

Your net payout is generally calculated as:

Net Payout = Gross Ticket Proceeds - Platform Fees - Refunds - Chargebacks - Other Valid Set-Off Items

Where:

  • Gross Ticket Proceeds: Total successful paid ticket sales.
  • Platform Fees: Fees defined by your pricing setup and MSA fee terms.
  • Refunds: Amount returned to attendees for approved refund cases.
  • Chargebacks: Reversed card/wallet transactions and related penalties.
  • Set-Off Items: Outstanding obligations that can be deducted under MSA Section 6.

Deductions and Right of Set-Off

Under MSA Section 6, ECTickets may deduct outstanding liabilities from current or future settlements, including:

  • pending refund obligations,
  • chargeback losses and related handling costs,
  • other unpaid event-related balances owed by the organizer.

If proceeds are insufficient to cover liabilities, you remain responsible for the deficit based on the MSA.

Cancellations, Refunds, and Chargebacks

The MSA allocates financial responsibility as follows:

  • Canceled / materially rescheduled events (Section 7): Organizer is responsible for attendee refunds.
  • Chargebacks (Section 8): Organizer is liable for chargeback amounts and applicable bank/administrative costs.
  • Post-payout disputes: If a valid chargeback occurs after payout, recovery may be applied through future set-off or direct settlement.

To reduce chargeback risk, keep event information accurate, provide clear admission policies, and respond quickly to attendee support requests.

Need Help?

If your payout is pending longer than expected, contact Support 

For related fee details, see Organizer Pricing.

OverviewPricing