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OrganizerEvent DayCheck-In

Event Check-In Guide

On event day, ECTickets’ web-based scanner makes check-in fast, secure, and contactless. No downloads or hardware required—just your laptop or tablet. The system validates QR codes with built-in integrity checks (hashed per-event secrets) to prevent fraud, and displays key ticket details for quick verification.

This guide covers accessing and using the scanner. Expect 1-2 minutes to set up per session.

Accessing the Scanner

Each event session has a unique, auto-generated password for security. Generate and share it only with trusted check-in staff.

  • Log in to your Event Management Dashboard .
  • Select your event, then go to Attendance Management in the side menu (under “Sales Management”).

Copy Password

  • Scroll to the Session Password section.
  • For your session (e.g., “2025-11-04 20:00”), click “Copy Password”.
  • Copy the password (clickable button) and share to the receptionist.

Enter the Scanner Page

  • Click the prominent https://www.ectickets.com/e-checkin link (or copy with the button).
  • Paste your session password in the prompt and submit.
  • You’re in! The scanner camera activates (Please grant permissions if prompted).

Attendance Management Screenshot
Screenshot: Password copy button and check-in link highlighted.

ECTickets Scanner support multiple scanner sessions opened at the same time in online mode.

Scanning Process

The scanner uses your device’s camera to read QR codes in real-time. Each scan validates instantly.

Position & Scan

  • Point camera at the attendee’s QR code (on phone, printout, or wallet).
  • Hold steady 6-12 inches away — pop-up dialog confirms capture.

Review Ticket Details

  • A pop-up dialog appears with:
    • Validation Status (In Progress/Valid/Used/Failed).
    • Ticket Type (e.g., Normal, VIP).
    • Seat/Section
    • Discount Used (e.g., “Students’ Fare”).
  • Click “Check In” to mark as attended (updates dashboard live).

Handle Edge Cases

  • Attendee List: You can always get the details of attendees (Including name, email, seats for verification) in Ticket Details Report. Manual override is possible for extreme case.
  • Invalid QR: Dialog shows error multiple times — issue manual override if needed.
  • Duplicate Scan: Alerts and blocks re-entry.

Scanner Dialog Example
Screenshot: Sample check-in dialog with ticket details.

QR hashes include per-event secrets — tampering is detected automatically.

Best Practices

  • Browser Recommendation: Use Chrome for optimal performance (camera stability, fast decoding).
  • Setup Tips: Test lighting (avoid glare); use stands for hands-free.
  • Team Coordination: Share passwords securely; monitor total check-ins via dashboard reports for real-time capacity.
  • Post-Event: Scanner auto-locks after payout state.

Ready for event day? Review Payout & Reporting next.

Questions? Contact Us .

OverviewOverview