Feedback, Bugs & Feature Requests

At ECTickets, we’re a fresh platform launched in 2025, and your input shapes our future. We believe in rapid iteration — whether it’s squashing a bug, adding a must-have feature, or refining our workflows, we’re all ears. Help us build the ultimate event tool by sharing your thoughts!

Tip

Got an idea? The quicker you tell us, the faster we can prioritize it. We’re committed to transparency and will update you on progress.

Why Your Feedback Matters

As a new entrant in the ticketing space, we’re laser-focused on user needs. Your reports and suggestions directly influence:

Bug fixes for smoother experiences (e.g., dashboard glitches).
New features like advanced analytics or integrations.
Platform tweaks for better organizer/attendee flows.

We review all submissions weekly and aim for acknowledgments within 48 hours. Track status via our public Release Notes.

How to Report a Bug

Spot something off? Help us fix it fast with these steps:

Describe the Issue

Note what happened (e.g., “QR scanner fails on iOS 26”).
Include steps to reproduce, device/browser, and screenshots if possible.

Submit Securely

Use the in-page contact form .
Or email info@ectickets.com with subject “Bug Report: [Brief Title]”.

Follow Up

We’ll assign a ticket and estimate resolution (aim: 24-72 hours for critical bugs).
Check updates via email.

Attach logs, error messages, or screen recordings — makes triage 10x faster!

How to Request a Feature

Dreaming of that killer addition? Let’s make it real.

Explain the feature (e.g., “Add Zoom integration for hybrid events”).
Detail why it helps (use case, pain points) and any inspirations (e.g., from competitors) if applicable.

Submit Your Idea

Use the in-page contact form .
Or email info@ectickets.com with subject “Feature Request: [Brief Title]”.

See It Through

We’ll review internally and roadmap it (public updates in Release Notes).
High-impact ideas get prototypes — join beta tests if invited!

Get Involved More

Beta Program: Sign up for early access to unreleased tools in our staging environment.

Thanks for helping us evolve—together, we’re redefining events!